Banking & FINANCE

Among the industries experimenting with chatbots, banking is the most advanced. Most major banks globally are working with chatbot technology, either for consumer-facing bots or internal use cases.

Many of the simple use cases (e.g. checking account balance) are relevant across many companies.  The top platforms are Facebook Messenger, Amazon Alexa, and Web Based chatbots.

The top use cases include

  • Checking account balances

  • Track recent spending

  • Paying bills and transferring funds

  • FAQs and financial literacy