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Web-Based Bot

  • NatWest's 'Cora', a web-based chat window, will pop up on NatWest’s site to divert traffic for easily answered questions
  • Functionality includes:
    • Answers 10 simple queries with plans to expand in the future
    • Designed to free up time for advisors to handle more complex issues
  • Cora uses IBM Watson’s conversation tool
  • Developed by vendors LivePerson and Nanorep