Web-Based Chatbot

  • French bank Société Générale is working on a chatbot that can answer queries about equity funds in its Romanian banking unit

  • The chatbot is focused on 15 topics around the investment fund experience including performance tracking, adding to the position, receiving alerts, etc

  • The bank sees an advantage for the chatbot to walk a potential customer through compliance questions and disclosures more carefully than a human can

  • Developed by vendor Personetics