Facebook Messenger Bot

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Try it out

  • Link your card to Facebook Messenger for payments on Facebook
  • Check balance
  • Receive purchase notifications
  • Handles FAQs using Natural Language Understanding
  • Hand off to customer support on American Express website chat

Amazon Alexa Skill

  • Available as a “Skill” that customers can add to the Amazon Alexa app
  • Functionality includes:
    • Account balance checker
    • Making payments
    • Get Amex Offers
    • Review recent charges
    • Hear payment due date
    • Check available credit
    • Check Membership Rewards
  • Users create a 4-digit pin in their online account to access

Sources: Facebook, American Express 123Amazon

Tags: Banking & Finance, Amazon Alexa, Facebook Messenger