Mobile app Chatbot

Screen Shot 2018-06-14 at 5.39.02 PM.png
  • Built directly into SMBC's mobile banking app
  • This chatbot is a personal teller service where customers can make inquiries via a messaging style interface
  • Functionality includes ways to open accounts as well as on initial public offerings, Nippon Individual Savings Accounts, and other issues
  • More complex issues get redirected to a customer service agent
  • The bot's scope will expand to include  share price inquiries and investment trust selection soon
  • NTT Group and IPsoft are the vendors