SMS Chatbot


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  • Capital One launched with SMS to reach the largest user base with the least friction
  • Functionality
    • Check balances and recent payments
    • Look up account info (e.g. routing number)
    • Transfer money between accounts
  • For more complex tasks, Eno will direct users to the appropriate section of Capital One’s website when possible.

Amazon Alexa Skill


  • Available as a “Skill” that customers can add to the Amazon Alexa app
  • Functionality includes
    • Check balance
    • Recent transactions
    • Make payment
    • Bill due dates
  • Customers can create a “personal key” for additional security: 4 digit number that customers need to speak to receive detailed info
  • Built by internal team