TRAVEL
The travel industry is still in the early days of experimentation for chatbot technology, but there is rapid adoption among leaders in the category. To date there are more than 20 bots launched by airlines and travel search providers. The top platforms so far are Facebook Messenger, Amazon Alexa, and web-based chatbots.
Top use cases include:
Flight search & flight status
Hotel search
Exploration and inspiration
Personalization
FAQs
The stand out chatbots include
- Alaska Air
- Kayak
- Expedia - Personalization efforts
case STUDIES
