other consumer brands

Chatbot technology is adaptable for nearly all types of consumer facing brands, with both long-established and newly launched companies taking advantage of reaching consumers where it is most convenient for them.  Typical applications for brands that are not vertical-specific include:

  • Menu to speed up customer support
  • Ordering
  • Notifications and news alerts
  • FAQ

Top use cases include:

  • Product recommendations
  • Catalog browsing
  • Contact customer care

The standout chatbots include

  • Kia - Wide-ranging functionality
  • Playtex - Strong impact metrics