Mobile App Virtual Assistant

  • Available in USAA app and on their website
  • Automated Assistant available in USAA mobile app
  • USAA's virtual assistant, launched in March of 2013, now averages 20,000 interactions per week with most of those questions coming in the written form rather than asked out loud.
  • Uses Nina artificial intelligence (AI) technology, supplied by Nuance Communications.
  • It will provide immediate online support and answers to USAA’s member’s “most critical needs”, says Nuance, such as activating cards, changing a PIN, adding travel notifications, and reporting lost or stolen cards.