Amazon Alexa Skills

  • Available as a “Skill” that customers can add to the Amazon Alexa app
  • Providers include
    • Allstate
    • Liberty Mutual
    • Nationwide
  • Functionality includes
    • Obtain insurance estimates
    • Find & contact agents
    • Receive common product definitions and actionable advice
    • Begin filing a home insurance claim
    • Check balance and due date

 

 
Next Case: Ally

Source: Amazon 1, 2, 3

Tags: Banking & Finance, Amazon Alexa

 
Download Full Banking & Finance Casebook