Web-Based Chatbot


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  • CBA's chatbot 'Ceba' can be found on their website in the chat tab of NetBank.
  • Ceba is ready to answer user's questions or point them in the right direction if they need to speak to a customer service agent
  • Other functionality includes activating a card and setting a PIN, checking account balances, making payments, setting up automatic payments between accounts, using Cardless Cash in the CommBank app, checking the status of an application
  • For security purposes Ceba lives behind the NetBank log on security gate. This means that any personal info you share with Ceba remains private

  • Ceba was developed by IBM's Watson