Web-Based Chatbot

  • Access from Air New Zealand Help & Contact page
  • English only.
  • Answers FAQ questions about baggage rules and mileage programs.
  • Can handle about 5000 different questions.

Digital Human

  • Air New Zealand's 'Sophie' is another alternative to customer service using artificial intelligence. 
  • Sophie interacts with costumers and answers frequently answered questions. 
  • Provides information about Air New Zealand's amenities to customers. 
  • Built by Soul Machines and IBM.