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Facebook Messenger Bot

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Try it out

  • Marriott's chatbot 'MC' can search for job listings regardless of location as well as explore available hotels based on specific dates
  • MC makes suggestions to the user based on information from Marriott Jobs, Marriott Careers, Marriott Careers Social Media, and Marriott International Hotels
  • Should the chatbot be unable to answer a member's question, they can easily connect to a live Marriott support agent
  • The system helped Marriott Rewards achieve a 97% response rate, earning Facebook's "very responsive" customer service badge
  • Bot developed by vendor Snaps