Facebook Messenger Bot


Try it out

  • Marriott's chatbot 'MC' can search for job listings regardless of location as well as explore available hotels based on specific dates
  • MC makes suggestions to the user based on information from Marriott Jobs, Marriott Careers, Marriott Careers Social Media, and Marriott International Hotels
  • Should the chatbot be unable to answer a member's question, they can easily connect to a live Marriott support agent
  • The system helped Marriott Rewards achieve a 97% response rate, earning Facebook's "very responsive" customer service badge
  • Developed by vendor Snaps and Five Agency