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Twitter Chatbot

Try It Out

  • Access from Twitter “Direct Message” button.
  • Provides users with flight status, baggage information and flight deals.
  • Redirects to United website for booking.
  • Also provides human agents for customer support. 

Google Assistant

Try It Out

  • Users can check flight status and MileagePlus information. 
  •  Communication with United's Customer Support. 
  • Provides users with flight status, baggage information and flight deals.
  • Redirects to United website for booking.
  • Also provides human agents for customer support. 

Amazon Alexa

Try It Out

  • The United Amazon Alexa skill gives users flight status updates.
  • Informs users about what amenities are on their flight and helps manage their MileagePlus account. 
  • Answers frequently asked questions.