Google Assistant And Amazon Alexa Skill
- Users can speak with the UPS chatbot via Google Assistant or Amazon Alexa
- Functionality includes giving users a way to retrieve package delivery information
- The chatbot links with users' UPS My Choice accounts
- The UPS chatbot responds in a conversational manner to make users feel less like they are talking to a virtual assistant
Facebook Messenger Chatbot
- UPS's 'Casey' gives users access to the delivery status of their packages
- Users can interact with Casey via multiple choice prompts or through natural queries
- The bot accepts tracking numbers but a user's UPS My Choice account works just as well
Skype bot
(Closed beta and is no longer available)
- Closed Beta functionality included locating nearest UPS locations and package tracking
- Users were able to enter personal queries and the UPS bot was able to respond naturally
- Any questions the bot struggled with could be instantly reffered to a live customer service agent
Source: UPS, ZD Net, UPS PressRoom
Tags: Other Consumer Brands, Google Assistant, Amazon Alexa, Skype, Facebook Messenger