twitter Chatbot

  • Handles FAQs
  • Takes customer through the new order flow

  • Redirects to human agent to complete order and for customer support

  • Heavy use of animated GIFs

  • Key Results: 2,400 messages received in the first month

  • Developed by vendor

SMS Chatbot


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  • Users can take part in Bark's custom SMS adventure by texting  DOODY (79987)
  • This bot combines crime fiction with brand awareness geared towards customers and their dogs
  • The user makes decisions about the directions of the game but the ultimate goal is to solve a murder
  • When users finish the adventure, they will be invited to continue the conversation with a customer service agent
  • The bot was developed by vendor BlackOps