Facebook Messenger bot

Try it out

  • Users can interact with Kia's 'Kian' by searching 'Kia Motors America' in the Messenger app
  • Kian began as a promotional tool during the 52nd Super Bowl in February 2018 for the new Niro car model
  • Since then Kian has expanded to be able to handle any questions on any model that a salesperson would be able to answer
  • Other functionality includes:
    • Roadside Assistance
    • Bill payment
    • Store locator
  • Impact
    • 115,000 users per week on average
    • 3 times more interactions than the Kia website
  • Kian was developed by vendor Octane AI in conjunction with CarLabs and mobile agency Ansible