Facebook Messenger Chatbot

Try it out

  • The chatbot attempts to provide a complete Digital Concierge 
  • At all 208 Simon Malls, Mills centers and Premium Outlets in North America can access relevant and useful information as they shop
    • Store and restaurant information
    • Hours of operation
    • Special events
    • Daily promotions
    • List of available amenities
  • Impact: The chatbot FAQ solution correctly answers over 60% of all questions asked by shoppers
  • Developed by vendor