Facebook Messenger Bot

Try It Out

  • Lidl UK's Messenger bot 'Margot' gives users an alternative customer service connection. 
  • Helps customers navigate various types of wine and provides information.  
  • Includes additional features, such as an interactive wine quiz to encourage further brand engagement.
  • Has Natural Language Understanding

  • Uses emoji.

  • Answers frequently asked questions. 
  • Built by vendor Aspect CXP.