Google Assistant Actions

Try it out

  • Dunkin’ Donuts rewards members through the chain’s DD Perks program, can link their account to Google Assistant and order with their voice
  • To enable the feature, users must speak or type “talk to Dunkin Donuts” within the Assistant app
  • Orders are limited to previously ordered items
  • Built by vendor Conversable

Amazon Alexa Skills

Try it out

  • Alexa users can enable the skill by saying “Alexa, open Dunkin’ Donuts”
  • The Dunkin’ Donuts skill for Alexa is educational, not transactional
    • Users can either take a coffee quiz or hear some coffee facts
  • The chatbot should make users feel like they are talking to the coffee brand