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Web-Based Chatbot

  • Luvo, a web-based chat window will pop up on RBS & NatWest’s sites to divert traffic for easily answered questions
  • Functionality
    • Answers 10 simple queries with plans to expand in the future
    • Designed to free up time for advisors to handle more complex issues
  • Uses IBM Watson’s Conversation tool
  • Developed with AI from LivePerson & self-service software from Nanorep