Web-Based Bot
- NatWest's 'Cora', a web-based chat window, will pop up on NatWest’s site to divert traffic for easily answered questions
- Functionality includes:
- Answers 10 simple queries with plans to expand in the future
- Designed to free up time for advisors to handle more complex issues
- Cora uses IBM Watson’s conversation tool
- Developed by vendors LivePerson and Nanorep
Sources: BBC, The Guardian
Tags: Banking & Finance, Web-Based